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石川カオリのブログ

NTHU ESS 大学生 ✈ 阪大工学部留学生(2015/09~2016/08)

Traveltech SIM 卡實測!FAQ問題集

※請注意,Traveltechlab 系列並非業配文,而是由 Traveltechlab Customer Support Manager 撰寫的開箱實測。

※Traveltechlab 為公司名稱,而 Traveltech 為 SIM 卡和手機應用程式的名稱。

traveltechlab.co.jp

※有任何商品上的問題,都可以直接在此留言,或私訊 Traveltech SIM 卡官方粉絲專頁、寄送電子郵件到客服信箱等方式,我(們)將竭誠為您服務。

 

訂購商品前你需要知道的二三事

 

  1. 要怎麼選擇最適合自己的方案? How to select the best plan for myself?

    Traveltech SIM卡有單購數據傳輸量吃到飽專案兩種。
    There are two types of usage plans for Traveltech SIM cards.

    單購數據量方案共有500MB、1GB、3GB等三種選項,除了500MB的SIM卡的有效期限只有6天之外,1GB和3GB自開通(首次使用)之後可連續使用14天。
    For Limited Plan, there are three choices including 500MB Plan, 1GB Plan and 3GB Plan. Beside the 500MB Plan is only for 6 days, both 1GB Plan and 3GB Plan can be used for 14 days continued.

    吃到飽專案和單購數據傳輸量方案最大的不同在於,吃到飽專案每天只有前100MB的流量是2Mbps的高速網速,單日流量超過100MB之後,就會降速成128kbps的標準網速。(日本時間每天早上九點重新累計)吃到飽專案,適合不清楚自己網路流量使用情況的您作選擇。
    For Unlimited Plan, there are Unlimited 6 Plan and Unlimited 14 Plan. The difference between Limited Plan and Unlimited Plan is that there is only 100MB hi-speed (2Mbps) data amount per day counting from GMT+9 for Unlimited Plan. After that the transfer speed will be set to standard (128kbps).

    透過我們的Traveltech手機應用程式,不論是單購數據量或吃到飽專案,都可以隨時加值2Mbps高速網速的數據傳輸量,而且每加值一次,就可以延長SIM卡使用期限七天。
    No matter choosing Limited Plan or Unlimited Plan, you can charge the usable data amount via Traveltech APP. Once you charge the data amount, the usage period will automatically extend 7 days.

    也就是說,不論事前選擇的是單購數據傳輸量方案吃到飽專案,最後都可以透過Traveltech手機應用程式,來加值、擴充2Mbps的數據傳輸量。如果行程介於6天到14天之間,或超過14天以上,也可以利用加值服務,來延長SIM卡的使用期限,就不需要特地購買兩張SIM卡了!
    That is, no matter choosing Limited Plan or Unlimited Plan beforehand. It is possible to recharge hi-speed (2Mbps) data amount via Traveltech App. If your stay in Japan is in between 6~14 days or over 14 days, it is possible to extend the usage period by recharging so that there is no need to buy more than one SIM cards!

    如有不清楚的地方,或有任何其他需求,都歡迎隨時透過臉書或電子郵件與客服聯繫。
    Should you need any further information, please do not hesitate to contact Traveltech SIM customer service by e-mail.

 

  1. 透過Traveltech手機應用程式加值數據量的話,價錢要怎麼算? How much would it cost for recharging?

    單購數據傳輸量方案的SIM卡,可選擇加購300MB(1000日圓)與500MB(1500日圓)兩種,而吃到飽專案的SIM卡則是每日額外新增100MB(3000日圓)或1GB(4500日圓)兩種。
    加購的數據量都是2Mbps高速網速,並可延長SIM卡使用期限七天。
    吃到飽專案因為原先每日即配有100MB的2Mbps高速網速數據量,透過Traveltech手機應用程式加值數據傳輸後,延長的七天使用期限也有一天100MB的2Mbps數據傳輸量,因為多了這部分的數據量,故加值吃到飽專案的單價較高。

    Recharged data amount is for hi-speed (2Mbps) only with extra 7 days usage period extended.
    For Limited Plan is 300MB for 1000 yen or 500 MB for 1500 yen.
    As for Unlimited Plan, the cost is much higher since the extended 7 days are equipped with 100MB hi-speed data amount. For Limited Plan is 100MB for 3000 yen and 1GB for 4500 yen.

  1. 你們家的網路是4G的嗎? Is the wireless communication in 4G LTE?

    Traveltech SIM卡使用的是NTT DOCOMO的基地台,在城市或熱門觀光景點,基本上都能接收到4G LTE的訊號。您可透過底下連結,來確認預計旅遊地點的訊號強度。(連結為日文版網頁)

    NTTドコモ -エリアマップ-


    Traveltech SIM cards use the circuit from NTT DOCOMO. Basically, you can receive 4G LTE signal in cities or common spots. You can check the following link (Japanese only) to know the strength of the signal.

    NTTドコモ -エリアマップ-

  2. 什麼是高速網速和標準網速? What is hi-speed and standard speed?
    高速網速為最高每秒數據傳輸量(bits per second,bps)2M,標準網速則是最高128kbps。
    Hi-speed means the maximum of bits per second is 2 mega, and the standard is 128 kilo-bits-per-second.

  3. 你們的SIM卡會降速嗎? Will the speed be transferred to standard once the usable data amount is over?

    單購數據量方案
    在購買的數據量使用完畢之後,若沒有在使用完畢前加值,即無法繼續使用。

    吃到飽專案則在每日100MB的2Mbps高速數據量使用完畢後,降速為128kbps標準網速(日本時間每天早上九點重新累計)。

    For Limited Plan, once the usable data amount is over without recharging, the SIM card itself is no longer be used.
    For Unlimited Plan, once the daily 100MB hi-speed (2Mbps) data amount counting from GMT+9 has been used, it will be set to standard speed (128kbps) automatically.

 

商品訂購

 

  1. 要如何購買? How to purchase?

    請透過Traveltech SIM卡官網,連結到訂購表單,在完成訂購之後會收到確認信函。

    sim.traveltechlab.co.jp

    sim.traveltechlab.co.jp

     

    Go to Traveltech SIM card homepage and click the bottom of Order. Please order via our order form. You will receive the confirm e-mail once the order successes.

    sim.traveltechlab.co.jp

    sim.traveltechlab.co.jp

     

    於出貨前,Traveltechlab會再寄送郵局包裹追蹤編號,您可以透過日本郵局的包裹查詢系統來掌握目前商品所在位置。

    Traveltechlab will send the package tracking number after delivery. You can track the position of your order via Japan Post package tracking system.

    像是這樣,會得到一組商品追蹤編號(628320011421)就可以直接連結到日本郵局的網站,來查詢商品所在位置(僅提供日文版與英文版)

    f:id:wewe_ch15:20170118005244p:plain

    f:id:wewe_ch15:20170118005304p:plain

    As the following pictures showing, using the tracking number (e.g. 628320011421) you have received, you can check the exact location of your order via the Japan Post packaging tracking system. 
    f:id:wewe_ch15:20170118005316p:plainf:id:wewe_ch15:20170118005328p:plain

    建議您於出發前,透過Apple Store或Google Play下載Traveltech手機應用程式,方便您取得包裹之後,完成後續的SIM卡開通程序。
    We recommend you to download Traveltech APP via Apple Store or Google Play before your flight. With Traveltech APP, it is much easier to achieve the account.

  2. 為什麼一定要在五天前訂購?現在距離出發已經不到五天,還可以訂購嗎?
    Why do I have to order five days before the pick-up day? It is now less than 5 days; may I order now?
    由於商品完成訂購到出貨需要一定工作天,以及為確保商品能在您指定的取貨時間抵達指定地點,很抱歉目前仍無法提供更快速的出貨服務。
    We are sorry to say that we need at least 5 days for shipping. Sorry for the inconvenience.

  3. 完成訂購後,還可以修改訂單嗎? May I change my order after purchased?
    只要在預定取貨日期的五天前,都可以透過電子郵件或臉書訊息與客服聯繫,更改取貨時間或指定取貨地點。
    You can contact Traveltech SIM customer service to change the pick-up date and place five days before your pick-up.

  4. 除了信用卡之外,還有其他的付款方式嗎? Is there any other method for payment?
    很抱歉,我們目前僅提供信用卡線上付款的服務。
    We are sorry that we only have online payment via credit cards currently.

  5. 為什麼不能先把SIM卡寄到我家? Why can the SIM cards delivery to my home country directly?
    很抱歉,由於海外寄送的貨品寄達時間,各國情況不同,為確保能在您指定的時間內送達,我們目前僅提供日本境內取貨的服務。
    In order to make sure the delivery on time, we are sorry to say that nowadays we only provide shipping to any places in Japan.

  6. 要如何在機場取貨? How to pick-up my order at the airport?

    若選擇於機場取貨,Traveltechlab會將商品寄送至機場郵局。
    請攜帶您的護照至機場郵局櫃檯,並告知郵局櫃台包裹追蹤編號,即可取件。

    Traveltechlab will send your order to the post office of the airport directly. Please go to the counter of the post office with your passport and the package tracking number.

    選擇於機場取貨前,請再次確認機場郵局的營業時間與您的班機落地時間是否得以配合,並預留出關時間。若班機落地時間與接近機場郵局打烊前,建議改以第一晚下榻旅館為取貨地點。
    Before choosing pick-up your order at the airport, please check the office hour of the post office in the airport. If the predetermined landing time close to the closing time, please choosing another place as a delivery

  7. 我不能在機場取貨的話,還可以去哪裡取貨? Where else can I pick-up my order beside the airport?
    您可以選擇日本境內任一地點(飯店、青年旅館、Airbnb等)作為取貨地點,並附上該地點的地址與收件人姓名。

    You can choose any places in Japan (for instance, hotel, hostel, guesthouse, Airbnb, etc.) as the delivery destination. Please leave down the address and the addressee.

  1. 我不能在機場取貨的話,到飯店前的路程就沒有網路了耶!
    If I cannot pick-up at the airport, I don’t have the internet with me on the way to the hotel.

    很抱歉,這部分可能要麻煩您於出發前事前查好從機場到飯店的交通方式,或利用機場、車站等公共空間的無線網路進行上網搜尋。

    We are sorry about that. Please search the route and the transportation on the way to hotel beforehand or using the free wi-fi provided by the airport or the station.


FAQ 問題集陸續新增中......

如有任何問題,都歡迎隨時透過 Traveltech 粉絲專頁聊天室、電子信箱或直接在底下留言
我們將竭誠為您服務。

同場加映

 

ishikawakaori.hatenablog.com

 

Sincerely,
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<すべての旅行者に、最上の驚き、楽しさ、嬉しさ、感動の体験を>
株式会社トラベルテックラボ
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張 郁婕(CHANG, Yu-Chieh)
Customer Support Manager

〒541-0041 大阪市中央区北浜2-1-14 中之島SPINNING
TEL:+81-50-5307-4394
MAIL:chang.yuchieh@traveltechlab.co.jp
http://traveltechlab.co.jp
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